What Is Employee Relationship Management Software?

Frontline leaders understand that building strong relationships with employees is essential to a team’s success. Yet, it can be challenging to develop strong relationships in the fast-paced work environment of the frontline. Employee relationship management software is a technological solution that streamlines employee-supervisor interactions, making great leadership easier. 

Secchi is an employee relationship management software that empowers frontline leaders to inspire, recognize, and coach using data-driven insights. Request a demo to learn how Secchi can improve communication and boost productivity in your organization. 

What Is Employee Relationship Management Software? 

Employee relationship management software (ERM) is a system designed to help organizations effectively manage and enhance their relationships with employees. With an ERM, supervisors can streamline communication, reward good work, and keep their team accountable. 

Who Is Employee Relationship Management Software For?

Leaders and human resources departments use employee relationship management software. However, the software benefits all members across an organization. For employees, good communication boosts team morale and encourages great work. For supervisors and human resources teams, building good relationships with employees is crucial to retaining and nurturing top talent. 

What Can an Employee Relationship Management Software Do? 5 Benefits to Using Employee Relationship Management Software

Research shows that companies that prioritize employee relationships enjoy better productivity, profit, and employee retention and growth. Here are five of the benefits of employee management tools. 

Learn more about improving employee relations here. 

1. Streamline Communication

Effective communication in the workplace is essential for fostering collaboration, minimizing conflict, and ensuring a productive work environment. Without a centralized platform, it can be difficult to maintain open lines of communication, which leads to negative outcomes. Research shows that over 40% of workers report that poor communication reduces their trust in leadership and in their teams. 

Employee relationship management software provides a one-stop solution for communicating directly between frontline leaders and employees. Managers can provide updates to an entire team on scheduling or upcoming events. They can respond to questions via one-on-one chats. They can even celebrate stellar performance with a text message.

Great communication fosters a culture of excellence and accountability. When employees feel engaged, they are motivated to work harder, driving organizational growth and success. In fact, studies show that when employee satisfaction increases, so does customer satisfaction. 

2. Foster a Positive Team Culture

Companies often think about offering great customer support but supporting your employees throughout the workday is just as important. Employee relationship management software helps managers track performance and reward hard work through instant recognition, like positive text messages. 

Building a healthy team culture benefits the entire company. When employee experience is better, productivity and retention will increase and turnover will decrease. In fact, studies show that team culture is more influential than compensation for employees who choose to leave their jobs. 

Lower turnover means less time and resources spent on hiring and training new employees. Higher rates of retention help supervisors develop the talent that is already within your organization. Employees who stay at a company for longer can build experience and share their knowledge with new hires. They may even take on leadership roles in the future!

3. Identify and Develop Top Performers

When managers don’t have the right resources, they may miss opportunities to identify and reward high-performing employees. 

Employee relationship management software provides data-driven documentation and records to evaluate and highlight top talent by the numbers. Frontline leaders can easily generate performance reviews based on data like attendance, warnings, and recognitions. This provides a seamless and unbiased way to track the progress of each employee.

By streamlining the performance tracking process, employee relationship management software allows leaders to cultivate emerging talent in their teams. Managers can identify the qualities that set high-performing employees apart. Then, they can nurture these talented individuals to become effective future leaders. 

Accurate data also helps managers identify and support underperforming employees. ERM makes it easy to highlight areas for improvement, keep employees accountable, and provide incentives to succeed. With data-driven insights into performance, all team members can achieve their full potential.

4. Save Time and Grow Revenue

In the frontline workplace, the old adage is true: time is money. Frontline leaders shouldn’t need to spend their valuable time on handling administration or resolving workplace incidents. But without the proper tools, it can be easy to get bogged down in paperwork and spreadsheets. 

Employee management systems provide user-friendly management features that reduce the administrative burden on supervisors and HR teams. If workplace incidents do occur, an ERM allows managers to respond more efficiently. That way, they can spend more of their time on the work that really matters, such as driving higher productivity and profit for the business. 

5. Nurture Great Leadership

Great leadership is at the heart of an effective team. Many frontline leaders are high performers but are new to navigating the responsibilities of managing a team. Without proper training, working with first-time managers can negatively impact employee satisfaction. In fact, 34% of full-time workers with a first-time manager report wanting to leave the organization.

Employee relationship management software like Secchi helps educate and empower supervisors to become more effective leaders. 

Streamlined communication allows managers to build trust and rapport with their teams so they can do their jobs better. Easy access to data makes it simple for managers to give employees the feedback they need to feel satisfied. As a result, your organization can foster a culture of continuous improvement and outperform competitors. 

What Is the Best Employee Relationship Management Software? 

Secchi is an employee management software that caters directly to frontline leaders and supervisors. We assist businesses in maximizing their workforce’s potential by recognizing employee achievements, fostering talent, and streamlining effective management.
Request a demo to learn how Secchi’s ERM can drive performance and growth for your organization.